Wise DoctorTerms of Service
These Terms of Service (the "Terms") govern access to and use of the website wise-doctor.com and the related web and mobile applications, interfaces and AI-enabled features (together, the "Platform") operated by Wise Doctor SARL (single partner), a company incorporated under the laws of Lebanon, with its registered office at Zalka – Rolex Street – St. Rita Bldg., 1st floor, Lebanon, and registered with the Commercial Register of Baabda under No. 2075408 ("Wise Doctor", "we", "us" or "our").
Please read these Terms carefully. By creating an account or using the Platform you agree to be bound by them. If you do not agree, you must not use the Platform.
1. Definitions and Interpretation
1.1 In these Terms: "Provider" means a licensed healthcare professional, clinic, hospital or other healthcare organization that uses the Platform in the course of its professional activity; "Patient" means an individual who receives care from a Provider and who uses or whose data is processed through the Platform; "User" means a Provider or a Patient; "Account Holder" means the person or entity that registers an account; "AI Features" means any functionality of the Platform that uses machine learning, large language models or other automated techniques to generate summaries, suggestions, classifications, alerts or other outputs; "Patient Data" means personal data, including health data, relating to Patients that is entered into or generated by the Platform by or on behalf of a Provider; and "DPA" means Wise Doctor's standard Data Processing Addendum referred to in Clause 9.
1.2 Headings are for convenience only. The English and Arabic versions form a single instrument; Clause 18.5 governs any inconsistency.
2. Acceptance, Eligibility and Changes
2.1 You may use the Platform only if you are at least 18 years old (or the age of legal majority where you live), have legal capacity to enter into a binding contract and, if you register on behalf of an organization, have authority to bind it. Where a Provider registers on behalf of an organization, that organization is bound by these Terms. A minor may not hold an account: a parent or legal guardian may add minors in their care to their own account and is responsible for the use of the Platform on their behalf.
2.2 Providers who use the Platform under a separate written agreement with Wise Doctor remain bound by these Terms except to the extent that agreement expressly provides otherwise.
2.3 We may update these Terms from time to time. We will notify Account Holders of material changes by email or through the Platform at least 30 days before they take effect, unless a shorter period is required by law or for security reasons. Continued use after the effective date constitutes acceptance.
3. Nature of the Platform and of Wise Doctor
3.1 Wise Doctor is a technology platform provider. Wise Doctor is not a healthcare provider, hospital, clinic, pharmacy or insurer, does not practice medicine or any other regulated health profession, and does not employ or supervise Providers.
3.2 The Platform provides software tools for Providers, such as record keeping, scheduling, communication and clinical decision support. No doctor–patient or other healthcare relationship is created between Wise Doctor and any User by reason of the use of the Platform.
3.3 Providers are solely responsible for their own licenses, professional standing, insurance, advertising, compliance with applicable professional and ethical rules, and for all clinical and administrative decisions they take.
3.4 Sponsored content. The Platform may display content marked "Sponsored". It is clearly identified, is never displayed in clinical screens (medical record, consultation, prescription, messaging, appointment booking, emergencies) or on a minor's profile, and is not a recommendation or endorsement by Wise Doctor (Clause 5.1). Offers presented by advertisers are their sole responsibility, and their websites are governed by their own terms.
4. User Roles
4.1 Providers. A Provider represents and warrants that it is duly licensed or authorized to practice in the jurisdiction in which it provides care; that it will use the Platform only for lawful professional purposes; that it has a lawful basis and, where required, valid consent or other authorization to enter Patient Data into the Platform; and that it will provide Patients with all notices required by applicable law. As between the parties, the Provider is responsible for the content of the clinical record and for verifying the accuracy of any information entered or generated.
4.2 Patients. A Patient may use the Platform to search for Providers, book and manage appointments, communicate with their care team, access information and services made available by their Providers, and use the Ask Wise assistant, which provides general information only. The Platform is not a substitute for consultation with a qualified Provider. Patients must provide accurate information and must contact their Provider or local emergency services in case of urgent symptoms.
4.3 Where a Patient's data is managed by a Provider, the Provider is the primary point of contact for that Patient's requests. See the Privacy Policy and the DPA.
5. Medical Disclaimer
5.1 The Platform and its content are provided for information and professional support purposes only and do not constitute medical advice, diagnosis or treatment. Wise Doctor does not provide healthcare services and does not recommend or endorse any specific Provider, test, medication, procedure or treatment.
5.2 In an emergency, do not use the Platform. Contact your local emergency number or go to the nearest emergency facility immediately.
5.3 Wise Doctor is not responsible for any clinical outcome, for the quality, timeliness or appropriateness of care delivered by any Provider, or for any act or omission of a Provider or Patient.
6. AI Features – Clinical Decision Support Only
6.1 The AI Features are clinical decision-support tools only. They are designed to assist, not replace, the professional judgement of a qualified clinician. Outputs may be incomplete, inaccurate, outdated or inappropriate for a particular patient, and may vary between uses.
6.2 The treating clinician retains full and exclusive responsibility for all clinical decisions, diagnoses, prescriptions and treatment, and for independently reviewing, verifying and, where appropriate, disregarding any AI output before acting on it. AI outputs must never be the sole basis for a clinical decision. To the maximum extent permitted by law, Wise Doctor accepts no responsibility or liability for any decision taken or not taken in reliance on an AI Feature.
6.3 Providers must not present AI outputs to patients as a diagnosis or medical advice without clinician review, and must inform Patients, where required by law or professional rules, that AI-assisted tools are used.
6.4 Users must not use the AI Features to attempt to extract, reverse engineer or replicate the underlying models, and must not input data they are not authorized to process. Unless otherwise agreed in writing, Wise Doctor does not use Patient Data to train models made available to third parties.
7. Accounts and Security
7.1 Account Holders must provide accurate, current information, keep credentials confidential, use the authentication measures we make available, and promptly notify us at security@wise-doctor.com of any suspected unauthorized access. Account Holders are responsible for all activity under their accounts, including activity of their staff and delegates.
7.2 Providers must grant access only to authorized personnel, apply least-privilege principles and promptly deactivate accounts of personnel who leave or change role.
8. Acceptable Use
8.1 Users must not: (a) use the Platform unlawfully or in breach of professional or ethical rules; (b) upload data that they have no right to process or that is unlawful, defamatory or infringing; (c) introduce malware, probe, scan or test the vulnerability of the Platform, or circumvent security measures; (d) interfere with the operation of the Platform or place an unreasonable load on it; (e) scrape, copy, resell or sublicense the Platform or its content except as permitted in writing; (f) impersonate another person or misrepresent qualifications; (g) use the Platform in emergencies or to provide care in places where the Platform is not available under Clause 10.
9. Data Protection
9.1 The processing of Patient Data by Wise Doctor on behalf of a Provider is governed by Wise Doctor's standard Data Processing Addendum available at https://www.wise-doctor.com/legal/dpa (the "DPA"), which is incorporated into these Terms by reference and forms part of the agreement between Wise Doctor and each Provider. The DPA includes, where applicable, the European Commission's Standard Contractual Clauses. Providers that have concluded a separate negotiated data processing agreement with Wise Doctor are governed by that agreement instead.
9.2 Wise Doctor processes personal data of Account Holders and website visitors as described in our Privacy Policy available at https://www.wise-doctor.com/legal/privacy. In the event of conflict regarding the processing of Patient Data, the DPA prevails over these Terms.
9.3 The Provider is responsible for determining the lawful basis for, and the purposes of, the processing of Patient Data, for obtaining any consents required, and for responding to patient requests, subject to the assistance undertakings in the DPA.
10. Territorial Restrictions – No Service in the United States; No HIPAA Compliance
10.1 The Platform is not offered to, and may not be used by or for the benefit of, any person who is resident or located in the United States of America, or any entity organized, established or operating in the United States of America (including its territories). By registering you represent and warrant that you are not such a person or entity and that you will not use the Platform to process data of individuals located in the United States in the course of providing care there.
10.2 The Platform has not been designed to comply with, and does not comply with, the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HITECH Act or their implementing regulations. Wise Doctor does not act as a "business associate" and does not enter into business associate agreements. No User may use the Platform to create, receive, maintain or transmit "protected health information" within the meaning of HIPAA.
10.3 We may use technical and contractual means to enforce this Clause, including geographic restrictions, and may suspend or terminate access immediately and without liability if we reasonably believe it has been breached. A User in breach shall indemnify Wise Doctor under Clause 15.
10.4 Wise Doctor may amend this Clause to extend or restrict the territories in which the Platform is offered, by notice under Clause 2.3.
11. Fees and Payment
11.1 The Platform is currently provided free of charge. Wise Doctor may introduce fees for some or all services by giving Account Holders at least 30 days' notice under Clause 2.3; paid services then apply only to those who accept them. Where fees apply, fees, billing cycles and payment terms are set out in the applicable order form, pricing page or written agreement. Fees are exclusive of taxes, which are payable by the Account Holder where applicable. Unless stated otherwise, fees are non-refundable.
11.2 Wise Doctor may suspend the Platform for overdue amounts after 14 days' written notice.
12. Intellectual Property
12.1 The Platform, its software, models, design, documentation and trademarks, and all related intellectual property rights, belong to Wise Doctor or its licensors. Subject to these Terms, Wise Doctor grants Users a limited, non-exclusive, non-transferable, revocable right to use the Platform for their internal professional purposes during the term of their account.
12.2 Providers retain all rights in the Patient Data and other content they submit ("Customer Content") and grant Wise Doctor a limited license to host, process and display it solely to provide, secure and support the Platform in accordance with the DPA. Feedback provided to Wise Doctor may be used without restriction or compensation.
13. Disclaimer of Warranties
13.1 To the maximum extent permitted by law, the Platform is provided "as is" and "as available". Wise Doctor disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation, and does not warrant that AI outputs are accurate, complete or suitable for any clinical purpose.
13.2 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for fraud, gross negligence or willful misconduct (faute Lourde / dol) or for death or personal injury caused by our own negligence where such exclusion is prohibited.
14. Limitation of Liability
14.1 Subject to Clause 13.2, Wise Doctor shall not be liable for any indirect, incidental, special, consequential or punitive damage, nor for loss of profit, revenue, goodwill, data or business opportunity, nor for any clinical, professional or patient-related claim arising from the acts or omissions of Providers or from reliance on AI Features.
14.2 Subject to Clause 13.2, Wise Doctor's total aggregate liability arising out of or in connection with these Terms shall not exceed the fees paid by the relevant Account Holder to Wise Doctor in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars (USD 100) where no fees were paid.
15. Indemnification
15.1 Each Provider shall indemnify and hold harmless Wise Doctor, its affiliates, officers, employees and agents from and against third-party claims, and resulting losses, damages, fines and reasonable legal fees, arising out of: (a) the Provider's clinical or professional acts or omissions; (b) Customer Content or the Provider's lack of a lawful basis or consent to process it; (c) breach of these Terms, including Clause 10; or (d) violation of applicable law.
15.2 Wise Doctor will notify the Provider promptly of any such claim, allow it to control the defense (without settling in a manner that imposes liability on Wise Doctor without consent) and reasonably cooperate at the Provider's expense.
16. Suspension and Termination
16.1 Account Holders may close their account at any time. Wise Doctor may suspend or terminate access with immediate effect if a User breaches these Terms, if required by law or a competent authority, or if continued access poses a security risk. Wise Doctor may also terminate for convenience on 30 days' notice.
16.2 On termination, the Provider may export Patient Data for 30 days, after which Wise Doctor will delete or return it in accordance with the DPA, subject to retention duties required by law. Clauses that by their nature should survive termination (including Clauses 5, 6, 10, 12–15, 17 and 18) will survive.
17. Governing Law and Dispute Resolution
17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of Lebanon, without regard to conflict-of-law rules. Mandatory data protection and consumer protection rules that apply to a User by law are unaffected.
17.2 The parties shall first try to resolve any dispute amicably by written notice and good-faith negotiation for 30 days. Failing that, the courts of Beirut, Lebanon shall have exclusive jurisdiction. Wise Doctor may seek urgent injunctive relief in any competent court to protect its intellectual property or the security of the Platform.
18. General Provisions
18.1 Entire agreement. These Terms, the DPA, the Privacy Policy and any order form or written agreement constitute the entire agreement regarding the Platform and supersede prior understandings.
18.2 Severability and waiver. If any provision is held invalid or unenforceable, the remainder stays in force and the provision shall be replaced by a valid one closest to the parties' intent. Failure to enforce a right is not a waiver.
18.3 Assignment. Users may not assign these Terms without our written consent. Wise Doctor may assign them to an affiliate or successor to its business.
18.4 Notices. We may give notice by email to the address on the account or through the Platform. Notices to us must be sent to legal@wise-doctor.com and to Wise Doctor SARL, Zalka – Rolex Street – St. Rita Bldg., 1st floor, Lebanon.
18.5 Language. These Terms are made in English and Arabic. A French translation is provided for convenience only. In the event of inconsistency, the English version prevails, save that Arabic prevails where mandatory law or a competent court requires it.
18.6 Force majeure. Wise Doctor is not liable for failure or delay caused by events beyond its reasonable control, including outages of third-party infrastructure, cyber-attacks despite reasonable safeguards, war, governmental action, or public-utility failure.
19. Contact
19.1 Questions about these Terms: legal@wise-doctor.com | Zalka – Rolex Street – St. Rita Bldg., 1st floor, Lebanon | +961 3 984 517.